Refund & Return Policy

Last Updated: September 1, 2026

At Timberward, we want you to be satisfied with your order. Because many of our products are produced specifically after an order is placed, the following return and refund policy applies.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

After reviewing your request, we may offer a replacement or refund when appropriate.

Size and Fit

Please review the size chart provided on the product page before ordering.

Because products may be printed to order, we generally cannot provide free replacements or refunds for items ordered in the wrong size or for changes of mind unless otherwise stated on the product page.

Returns

Do not mail a product back without contacting Timberward first. Returns sent without prior authorization may not be accepted.

If a return is approved, we will provide further instructions.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order was defective, incorrect, or otherwise eligible for reimbursement.

Order Changes and Cancellations

We begin processing orders as quickly as possible. Once an order has entered production, we may be unable to change or cancel it.

Contact us as soon as possible if you need to request a change.