Shipping Policy

Last Updated: September 1, 2026

Order Processing

Many Timberward products are made to order. Production time is separate from shipping time.

Estimated delivery dates displayed during checkout are estimates and are not guaranteed unless specifically stated otherwise.

Shipping

Shipping charges, when applicable, are calculated and displayed during checkout.

After your order ships, tracking information may be provided by email.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

Timberward is not responsible for delivery problems resulting from an incorrect or incomplete address submitted by the customer.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after production or fulfillment begins.

Lost or Delayed Packages

Carrier delays can occasionally occur after an order leaves the fulfillment facility.

If tracking indicates that your package has been lost or there is a significant delivery problem, contact us and we will help determine the appropriate next step.

International Orders

If international shipping is offered, customers may be responsible for customs duties, import taxes, fees, or other charges imposed by their country.